Learn the skills critical for effective teamwork in a crisis situation with focus on preparation, decision-making, and reflection across multidisciplinary teams.

There is one session available:

About this course

Research suggests that lack of crisis resource management skills in the healthcare profession result in at least 100,000 deaths annually in the United States alone. This course will arm you with the critical skills to effectively make decisions and manage teams in a crisis situation, especially teams of strangers—a common occurrence for many health workers dealing with the COVID-19 pandemic. The course provides real-life examples and simulations for medical professionals to practice these skills.

At a glance

What you’ll learn

• The history of crisis resource management in the context of the aviation industry
• Factors that affect the performance of complex tasks (Individual, Team, Environment)
• The principles of crisis resource management in the health care environment
• Identification of crisis resource management principles during simulation of health care crises
• The controversies and evidence related to crisis resource management

Syllabus

1. Introduction to Crisis Resource Management
   • History of Crisis Resource Management
   • Medical Errors in Crisis Resource Management
2. Preparation
   • Assess Yourself
   • Monitor Your Surroundings
   • Know Your Team
3. Anticipation
   • Balance Attention: Fixation Error
   • Balance Attention: Cognitive Load
   • Balance Attention: Cognitive Aids
   • Anticipate and Plan
4. Communication
   • Communication During Crisis
   • The 3Cs and Communicating Effectively
   • Call for Help Early
   • Share the Mental Model
5. Decision
   • Regain Situational Awareness
   • Organize to Team
   • Challenge Authority
   • Create Psychological Safety
6. Reflection
   • Curiosity
   • Team Reflection

Interested in this course for your business or team?

Content retrieved from: https://www.edx.org/course/crisis-resource-management.